Background
- General shortage of skilled workers also in optometry.
- IT’s goal: saving time with the right software.
- Functions are available but often not used.
Key successes
- Time and resource savings through digitalisation.
- Improved customer experience through automated notifications.
- Environmentally conscious approaches such as reduced paper consumption.
How it works
- Automate your data backup and back up at night without manual intervention.
- Integrate automated data transfers to external partners such as advertising agencies.
- Automate SMS notifications to clients for upcoming appointments.
- Use the task planner to notify customers by email when their glasses are ready.
- Efficiently organise customer appointments with an online calendar.
- Use digital loyalty cards for seamless interactions and service offerings.
- Promote the use of modern interfaces between hardware and software.
- Consider switching to digital receipts to save time and resources.
“We have over 500 contact lens subscribers and today we can no longer imagine organising these and the many other appointments by phone.”
Sebastian Wagner, optician and convinced IPRO user